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What's the proper greeting for answering business telephone? |
This is my first time working as a receptionist and i would like to know what are the etiquettes or guidelines to greet customers on the telephone. Any ideas? Good morning (or period of the day), thank you for calling (company name). My name is (your name), how may I assist you today? When I answered business calls it was always, "Thank you for calling (name of business), my name is Beth. How may I help you today?" Depending on what type of company it is! I have my receptionist answer the phone as follows: good morning/afternoon/evening, thank you for calling "insert company name" this is "your name here" how may i help you? is the basic universal guideline... but you'll learn to personalize it to your needs... Good Morning, afternoon, evening (whichever fits) First of all, ask your boss/supervisor if the company has a preference. If not, I always use "Good morning/afternoon. XYZ Company." I try not to say too much because most callers don't want to hear a long diatribe when the phone is answered. Always be pleasant, no matter what. A receptionist's tone of voice makes the first impression of a company. Good luck Good morning _________(company); hope you are having Hello. Thank you for calling (name of business) this is (name of person) how may I help you? Good morning then say (DDDD CDFDSFSF) how can i help you? is the best way to start. that's what i do when i pick up phones in my office . Politeness and efficency. Short and to the point, while also sounding professonal. Many places will tell you exactly how they want you to answer their phone. If not then consider saying something like: a pleasant good morning ( name of company) how may i help? i feel its.."Good morning or good afternoon(place company name here) this is (your name here) how may i help you?..good luck! When I answer the phone at work I do it in the follow way: There are many different ways. Some people just say the company name. (name of business), this is (your name), Where may I direct your call? Pretty much what others said in answers. I was a switchboard operator for 20 years off and on. I answered." Good morning (time of day), thank you for calling,(business name), how may i direct your call?" Ask your HR manager at the business you are currently working. I would think your employer would tell you this. When I was a receptionist, I answered either "good morning" or "good Afternoon" followed by the company name. Good Morning(Afternoon), ABC Company, how may I help you? |
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