Offistart - Virtual Offices, Office Space, Business Support Services
*Home>>>Telephone Answering

What's the proper greeting for answering business telephone?


This is my first time working as a receptionist and i would like to know what are the etiquettes or guidelines to greet customers on the telephone. Any ideas?

Good morning (or period of the day), thank you for calling (company name). My name is (your name), how may I assist you today?

When I answered business calls it was always, "Thank you for calling (name of business), my name is Beth. How may I help you today?"

Depending on what type of company it is! I have my receptionist answer the phone as follows:

Good Morning(Afternoon). Liberty Tax Service, this is Chrissy, how can I help you?

In my opinion, I want my receptionist to always state their name, the company and ask the caller how we can assist them! It's a brief introduction, but clear and concise!

good morning/afternoon/evening, thank you for calling "insert company name" this is "your name here" how may i help you? is the basic universal guideline... but you'll learn to personalize it to your needs...

Good Morning, afternoon, evening (whichever fits)
ABC Corporation, how may I help you?

Some companies have their own spiel they like to have said, some omit the good morning part and just answer "ABC Corporation how may I help you?" Some say "How may I assist you" or even "How may I direct your call" If you have a chance you should either listen to someone else answer or ask someone in the office to make sure you are answering properly. I work as a 911 Dispatcher.. if it is a regular line we answer "Harvard Police" If it's 911 of course it's "911 what is your emergency." But I have worked many years in the telecommunications field and know every employer has a way they want their phone answered.

Just a note people always say if you smile when you are answering the phone it is impossible to sound snippy, even if you are in a horrible mood, you can't let that be conveyed to the caller. Always be pleasant and courteous.

First of all, ask your boss/supervisor if the company has a preference. If not, I always use "Good morning/afternoon. XYZ Company." I try not to say too much because most callers don't want to hear a long diatribe when the phone is answered. Always be pleasant, no matter what. A receptionist's tone of voice makes the first impression of a company. Good luck

Good morning _________(company); hope you are having

a wonderful day. How may I help you, sir (or madam)?

Hello. Thank you for calling (name of business) this is (name of person) how may I help you?

Good morning then say (DDDD CDFDSFSF) how can i help you? is the best way to start. that's what i do when i pick up phones in my office .

Politeness and efficency. Short and to the point, while also sounding professonal. Many places will tell you exactly how they want you to answer their phone. If not then consider saying something like:

Hello, ABC company, how can I direct your call?
or
Hello, ABC company, how may I help you?

Best of Luck

a pleasant good morning ( name of company) how may i help?

mr. ___________ is not in right now, would you like to leave a message?

please hold - i will transfer you to that department.

stuff like that - did this kind of work recently - its not an easy job especially if its a large company - good luck!

i feel its.."Good morning or good afternoon(place company name here) this is (your name here) how may i help you?..good luck!

When I answer the phone at work I do it in the follow way:

'Good (fill in time of day: morning, afternoon, or evening), (fill in place of employment), this is (fill in your name) speaking'

Over the years I have discovered that if you make the greeting any longer with fluff (like thank you for calling..., etc.) people tend to be impatient and will start talking while you're talking. And if you put too little information, like you don't mention your name, people become irritated and demand to know who's speaking, etc.

There are many different ways. Some people just say the company name.

I usually say "Good morning/afternoon ___________"
Or "Good morning/afternoon __________________, how may I help you/ how may I direct your call"

(name of business), this is (your name), Where may I direct your call?

Always acknowledge your call before transferring, for example, one moment please, or sure!, or please hold if you are finding information

Pretty much what others said in answers. I was a switchboard operator for 20 years off and on. I answered." Good morning (time of day), thank you for calling,(business name), how may i direct your call?" Ask your HR manager at the business you are currently working.

I would think your employer would tell you this. When I was a receptionist, I answered either "good morning" or "good Afternoon" followed by the company name.

Good Morning(Afternoon), ABC Company, how may I help you?

Tags
  Business Services   Business Address   Call Forwarding   Call Handling   Answering Service   Telephone Answering   Mail Forwarding   Virtual Address   Virtual Assistant   Virtual Business   Virtual Offices
Related information
  • How to connect a seperate answering machine-telephone to a fax machine so a caller can choose fax or voice mes

    just adjust the sets of rings....on the answer-machine!!! like 2 rings....let the machine answer...but after 4 rings set to the fax -mode! you also can use a free virtual number for the fax mac...

  • Telephone automated answering systems?

    Don't call something like that first thing in the AM, starts off for a bad day! Agree all the way and I really get flustered with the ones you have to speak into and they can't get what ...

  • I need a receptionist job ''work at home''. Answering telephone.I m disabled can t drive long distance.Help.

    Search for call center jobs and telecommute. Get three good friends to review your resume and make suggestions. Then submit it to several job search sites that allow you to post for free.

    ...
  • I have a BT Response 300 answering telephone and I need a new MC60 microcassette. Where can I get one.?

    Your local Maplin carries them! TDK brand, 3 pack for 拢6.49

    ...
  • People cannot hear us, we hear them. We have a 5.8 GHz cordless telephone answering system 5840 w/Caller ID/C

    I must be a problem with the handset. Is it new? Can you exchange it for a new one?

    ...
  • 鈥淲hat is the term for the fear of talking to a telephone answering machine?

    I love the first one, my mom has that disease, & since she hates machines, she always sounds like something is wrong or she is crying. I have learned to not worry 'til I actually talk to h...

  • Can we use ADSL modem and phone line as a telephone answering mechine?

    I not sure, but, my old 486 desk top still slipping and sliding on the Inet. It answers the phone with my personal message.

    ...
  • How do I disable the answering system of my panasonic cordless telephone?

    There is an LED which shows "ANSWER ON" and a button near it. Push it an the LED goes off. Now the answering is OFF. This switch and LED is in the main base unit. Again the model number i...

  •  

    Categories--Copyright/IP Policy--Contact Webmaster