How can I reach a human being on the telephone to answer my questions?

I need to renegotiate my dsl rate in the very near future to keep it at $15.80 per mo. On my last bill of 6/8/06, The cell phone charges were not included. Why has that been stopped? Is it a permanent change in billing? If so, I would like it reinstated since I was told that there is a $3.00/mo saving? I have chosen the category of mental health - because this kind of service can cause mental health problems!

On the automated system, pressing 0, that's zero, gets you a live person. Sometimes, you have to press * (star key). Either way, you end up in the queue line to be answered by a live person. Whether or not they're helpful and/or intelligent remains to be heard.

call the crisis hotline at 1800-999-9999

don't push any buttons or
push 0 over and over again

you can try this site:
http://gethuman.com/
it has the info on many businesses and their phone systems to help you get to a human fast...

Sorry you have the problems..it is very disturbing..when you need a "real person"...try punching "0" after you hear the menu . Usually that connects you to the operator. Best of luck!

Indeed - I don't blame you for landing in here due to an automated system! I agree with the other answers - dial zero over and over - you'll get a live person sooner or later. Of course, that person may put you BACK on HOLD, etc. etc. yep. Drives a person crazy!

You are going to love this website:

http://www.gethuman.com/

Click on Database and look for the company you need. There are other sources out there for this information, but this is the most complete list I have found.

This is another one: http://www.hardtofind800numbers.com/