How on earth do you use Ticketmaster's telephone hotline??

I am trying to book tickets for a certain event with Ticketmaster. Their online booking system doesn't seem to be working and I'd rather talk to someone to make the booking.

However, their telephone service does not seem to work correctly at all! It asks me to ask a question after the tone then wait while they find an answer...

I gave the specific requirements clearly but it left me on hold for about a minute then started talking to me about what to ask in a question then I go back to the beginning again where it tells me to ask what event I want!!

I'm going round in circles, getting very frustrated and wasting a lot of money here!

Can anyone help? Does anyone have experience of this service?

Thanks!

i actually used the site on-line this morning to book tickets and i never had a prob with it.... i'm sorry u r having probs with it..... but other than trying to call again or using the internet i really don't know..... failing that u will have to go to an outlet in person that has ticketmaster.....xxx

There booking system has always been a pain in the ****. Its probably jam packed with people trying to buy loads of tickets to sell on ebay. I found it best to buy from the ticketmaster outlets which used to be situated in the larger hmv stores ( if you r uk ) although it has been a few years since I did this so it may have changed.