AOL Tech Support Can't Answer?

Contacted AOL Tech Support by e-mail asking for explanation of one of their error codes which I could not find in Help. Had a terrible experience. I don't think they even read the question, so here I am:
I tried to enter a chat room and got a message saying "we are unable to put you in that room at this time, error 2." Happened with two other chat rooms.
After nine exchanges I think, (2 form letters asking me to contact telephone support, and one last one saying they do research if they could not answer the first time till they find the answer .. to date they have not done anything) and two complaints to Feedback, AOL Tech support could still not answer what I think should be a simple question.
I am totally disgusted with AOL e-mail Tech Support. How can that be? Does anyone know what that message means? Has anyone had any such experience with them? My 2nd experience in 2years, and it is the reason I did'nt choose AOL as my ISP even though it saves me money. Thanx

Clear your cache and get rid of cookies. Sometimes these block you from getting "past" a site and to the section you want. Sometimes the server you are trying to get to is simply busy with too many net surfers, but in your case, it could be internal and you just need to sweep away the clutter.

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