Objective: To obtain a position with a growing company with the
opportunity to excel and gain more experience in the Customer
Service industry.
Work History:
(5/2007-11/2007)
Temp. Position-Title coordinator
7090 Samuel Morse Dr
Columbia, MD
Responsibilities include but are not limited to:
-Taking inbound calls and analyzing the needs of the customer as well as entering data received during the conversation.
-Maintaining client accounts.
-Contacting Abstractors to verify legal information
-maintain contact with outside vendors to be certain they are responding timely to the needs of the title company regarding a given file.
-Update clients on the status of existing products
(10/2006-03/2007)
Final Title Processor
Resource Real Estate Services
300 Redbrook Lane
Owing mills, MD
Responsibilities include but are not limited to:
- Audit files for compliance, review closing documents and prepare
final Owner鈥檚 Title Insurance Policies and Lender Title Insurance
Policies.
- Transmit all required documents to Lender/ Via email , fax or us mail
- Open files in Computer System/DMS
-Create and Mail client and customer letters
-Obtain lender, seller, buyer, borrower, agent, and other
transaction related information as required
-Collect and deposit all funds in accordance with the
settlement/HUD-1
-Comply with all requirements detailed in the loan closing
instructions and return lender(s) package
-Reviewing recorded mortgage and title binders to ensure recordings are accurate.
-Performs title, tax and parcel searches.
-Review all files to ensure compliance with all closing instructions
(2001-2006)
Campus Safety Officer
Maryland Institute College of Art
Baltimore, MD
Responsibilities include but are not limited to:
-Greeting customers
-Interacting with customers to provide information in response to
inquiries about the college or its services and to handle and
resolve complaints through a variety of means via by telephone; by
e-mail, fax, or regular mail correspondence; or in person.
-Keeping an accurate and daily log of crimes, incidents and reported
activities
-Transmitting messages by radio
-Acting as first responder to any emergency situation
-Protecting the persons and property of students, faculty, staff and
visitors
-Patrolling in electric vehicle and on foot on all campus streets,
byways and interior areas
-Monitoring fire alarms, theft alarms and closed circuit TV
surveillance systems
-Taking inventory of "lost and found" property
-keeping record using the alphabetical filing system
Education:
(1998-2000)
Southwestern Senior High School
Baltimore, MD
High School Diploma
(2001- 2003)
Family Bible Institute, College, Seminary, & School of Counseling
Baltimore, MD
Associate of Biblical Studies Degree
Certificate of Completion of Creation Therapy Counseling Program
Skills:
- Experience in reading title binders and reviewing recording
mortgages for final policy
-Strong verbal communication and listening skills
-Good interpersonal skills
-Able to work independently within specified time constraints.
-Basic to intermediate computer knowledge
-Possess a friendly and professional manner
- Ability to successfully resolve common client /customer problems
in a positive, calm, and professional manner.
Technical Skills
-Ability to use a variety of office machines.
-Proficient in Microsoft Word, Excel, and Outlook
-Ability to apply common sense / practical approaches to solving concrete problems
References: Available Upon Request
2 days ago - 1 day left to answer.
Report It Just with a quick glance, take out the objective, it's not needed anymore and it's rather blah.
Do not put responsibilities include but are not limited to...Just put Responsibilities and bullet point all the things you did, making them one sentence and to the point.
* Analyzed the needs of customers, answered questions and resolved problems
*Maintained (make sure you stay in the same tense throughout the resume) client accounts (you may want to include specifics on how you maintained them.
*Contacted Abstractors to verify legal information
Your school info needs to be switched so that you have your most recent first.
Those are a few things, you should post this on the resume helper on Monster.com, they can help you more then I can i wud've buh srry its soooo long, good luck hope you get the job no1s gunna read tht This is really the wrong place for this type of thing.
You need to be working with a wordprocessor to format everything in an attractive way. a say orginize all you work history into some sort of timeline Why can't you just say as the objective, Customer Service Representative? You should leave the kissing up stuff in your cover letter. Three things
1. One this is a place to ask questions you are confused about not a place to be lazy and let other people do your work
2. You know yourself better then anyone else so you should be doing your resume
3. What the duece is your question? It actually looks pretty good. Some spots you used the wrong wording but other then that is seems ok. toughest question to answer "why did you leave your last position. Resume will get an interview Your objective is too jargony and useless for one. The "references available upon request" is completely unnecessary and you need to put in accomplishments, not duties. In other words, omit "Responsibilities include but not limited to".
I would really need to tinker with this off-site in order to really help you. Your sentences go back and forth between present and past tense, there is too much jargon and fluff in it, grammar is lacking, too many highlighted duties [accomplishments], and you need to consider limiting all of these points to short bullet points using no more than 3-4 per section.
Try "Experience" over "Work History", "Qualifications" over "Skills". In education, you may want to try:
August 1998 - June 2000 ABC High School, Yourtown, Yourstate
Diploma
2004 Completion of Certificate of Creation Therapy
Your primary goal is to sum up YOU as simply and quickly as possible. The fluff and other nonsense will leave you hitting the trash bin.
If you would like me to work on it and really show you via e-mail, feel free to message me for my address. First place to start is your Objective - I am not been rude; but HR will view it as it is all about you and what you want - not what you can offer their company and how they get the benefit.
Try something along the lines of
'To find an entry-level role in an organsiation that values customer service as one of, if not the, most important area of operations and where I may use my skils to provide the best possible standard of service in accordance with company procedures and policies to clients'.
You might like to play with it a bit - but you get the drift.
Also, I would cut the reference to Bible studies - unless you are applying to a Christian organisation - it may frighten some places as they will think you will spend your time saving souls.
If you are asked to account for the period of time verbally - tell the truth you were
Studying theology
Bibilical period history
This makes you sound as though you are studious - saying you were doing Bible studies because mom said or because you are a devote Christian is not a good idea - can raise for HR issues relating to discrimination etc - particularly if they have had problems before. Join the storeonwheels group in Yahoo! Groups |
