Help me put some points for my project?

i have a project on Emirates post office, and i need to cover 2 aspects of the company the first one is (customer service) and the second one is (service innovation) so i don't know what can i talk about in customer service i need some points that i can search for and talk about in details and same thing for service innovation, i truly couldnt find alot of information about emirates post even in their website so i need alot of help with that can anyone help me to put some points for each ...thank you

customer service

Service Features

The largest network of its kind in the world, the Letter Post service covers regions in every country, including remote and under-developed areas where no developed networks, such as e-mail, exist.
Charges are minimal in comparison to other modes of communication.
Facilitates the delivery of original documents that cannot be sent by fax or other means, particularly useful for banks and government bodies.
Literature for the Blind
This specialized service facilitates the fast and efficient delivery of tape recordings, special papers for use by the blind and letters written using a system especially designed for the blind (Braille for example). Such items should be sent from an officially recognized institute for the blind.

service innovation
Emirates Post鈥檚 new Instant Cash Global Money Transfer Service offers fast-track money transfer facilities in the UAE. This enables you to send and receive money to many countries worldwide in minutes.

Instant Cash Global Money Transfer Service, is a hallmark of speed, convenience, trust and reliability, you can avail this service at any of our post offices between 8:00 AM to 8:00 PM.

Degree Verification
Emirates Post is pleased to introduce this new and efficient service.

Now you can verify your degree certificates the easy way by picking up a verification envelope at your nearest Emirates Post office or typing centre.
Each envelope costs AED 10 and contains a degree verification form and guidelines. Once completed the envelope should be returned to Emirates Post with the service fee of AED 490.
A written confirmation will be posted to you on completion.
http://www.emiratespost.com/content/engl...
http://www.unhcr.org/
Hope this helps. :)