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Astrive cutsomer service calls financial aid?

I called astrive because in 2 places on their site they say that they'll call the college if they're not on their list.

2 CSRs told me I have to talk with my financial aid office and that they don't contact the college. That doesn't sound right to me. Anyone had to deal with this before? Which answer is right? I mean, their site shouldn't have false info on it then.

Idk

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