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Coworker has the habit of interrupting me when I am talking to customers at the counter? |
I work in a small office that does some walk-in sales. My coworker sits close to the counter and will listen to my conversations with customers and then interrupt me. I am not talking about a stray suggestion here and there. He will deliberately get up out of his seat and start addressing the customer as if you are not talking to them. This has happened to myself and another coworker on numerous occasions. I feel that it makes me look unknowledgable about our products and services. Thanks for the suggestions. I have spoken to management about other problems that are similiar in nature that I've had with this coworker. I would not say anything in front of a customer or another employee... that tends to make a person defensive...I would tell him that you do not appreciate him butting into your conversations when you are dealing with a client..it is very unprofessional of him and if he would like to handle a customer then say so before you are already talking to them..good luck I would turn around and ask something like, "Don't you have any of your own work to do?" Or say something like, "I am already handling this, if I need your help, I will ask for it. You can go sit back down now." Take him aside and tell him you know he wants a raise but trying to make you look inept is not the way to get it. If he doesn't stop take it to the boss, because you are right it demeans your professionalism. I can suggest that you find an appropriate time within working hours to ask this person if they would mind speaking with you in private. Employ a management technique that you may be familiar with already... it's simplistic though it sounds that it may suit him and your needs perfectly. Perhaps talk to a manager/higher up person. His actions may not affect you, but if they give a bad impression of the business interaction on the customer, your work could lose business, which is something the manager should address. You don't want to do anything to embarrass yourself or your co-worker in front of the customer, or anything that would make the customer uncomfortable. I did not read the other answers, but I really think you ought to just "blast him good" after it happens the next time (and the customer has left). Tell him in no uncertain terms that you will not tolerate another interruption when you have a customer, and if it happens again that you will embarrass him totally, and then report it to the manager. Do all this in private, or with your other co-worker. I think he'll get the point. |
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