Offistart - Virtual Offices, Office Space, Business Support Services
*Home>>>Service Offices

Is it the normal for an Area GM to respond to a hotel service complaint against the Front Office Manager ?

This is at a full service category 4 hotel (1 of the largest franchises). I filed a complaint that the FOM was giving me bad rooms, changing my room preferences, and deliberately approaching me to provoke me. The report had an underlying s*xual undertone. I think Corp. headquarters at the hotel investigated & came up w/nothing but Customer Care thought it was important so they contacted the GM. He apologized for bad service but did not acknowledge any wrongdoing. Is this normal procedure?

Well he should not acknowledge any wrong doing until his investigation is over. Even then, he'll be careful about what he acknowledges because of the fear of a lawsuit. Most likely this hotel and it's staff has been reported before and so "corporate" is beginning to pay attention.

Good luck.

Tags
　　Meeting Room 　　Meeting Space 　　Conference Room 　　Offices to Lease 　　Rent Offices 　　Business Centers 　　Service Offices 　　Branch Offices 　　Temporary Offices 　　Shared Offices 　　Commercial Space 　　Office Space
Related information
  • "Return receipt requested" is a service of the Post Office. Does this exist for e-mail?

    If you have access to pop/smtp on your email account, several desktop applications have an Option to "Request a Read Receipt". For instance, if you have Yahoo Plus Mail (19.99/year), a...

  • What is the email add of Civil Service Commission Butuan Regional Office and Field office.?

    i found a page with all districts for Butuan you may find what you need in this page : ...

  • I'm taking a test at local temp service to test my office applitys?

    You may be able to practice on some things at the library. Libraries also often have instructional CDs and DVDs on Word, etc. that you could use to learn applications. I don't believe that ...

  • Has anyone else noticed that the quality of Service from the Post Office has gotten worse?

    One of the main problems is that the USPS is contracting out thousands and thousands of deliveries to non-qualified private contractors. In New Jersey a sex offender had his 12 year old son sign f...

  • Does anybody have experience with Earth Class Mail service, the online post office box?

    not i but looking forward to some of the answers!!!!

    ...
  • About a girl? Wed last week, I went to an office to apply for something. There were 2 women at the service cou

    whats ur Q?

    ...
  • Why do Government and Public Service hating Republicans run for office?

    not only that, but they run for office and then do the opposite of what they campaign on - fiscal conservatism

    ...
  • When applying for a passport in England, is it best to use the Post Office's "check&send" service?

    I used 'check and send' pretty recently and it was great, because you don't have to send your documents through the post. I think you have to pay for it, but if you don't mind ...

    • 　

    Categories--Copyright/IP Policy--Contact Webmaster