Anyone have bad customer service with Sears Large Appliance Repair? Anyone know the Lemon Law inside/out?

We purchased a HVAC system from Sears in 2001 and have had it serviced 2x a year since, for the same problem. We are told the SEARS lemon law does not apply b/c it has not broken down 4 times in the same year. Not aware of many who run AC all year?? A call to customer services provides us with no customer service (CS). We are not allowed to talk to CS supervisors nor provided names. We have tried to get a name/number for a supervisor in the repair center, told only no one knows the names for anyone in the repair center nor do they know the number b/c its an in house transfer. We have tried to get a phone number to the corporate office to find out that they do not and will not provide us with a number to corporate but will give us an address. We have asked for anyone w/in Sears that can help us with this unit, sold to us as having a life of 15 years or more, tho we have not gotten one year problem free. I need help/direction as we cannot afford to pay another $5,000. Ideas/Suggestions?

where i work and warranty applies it goes like this. if item was warranty for a year and part of the unit breaks and get fixed, that part is warrantied for another full year from the time it was fixed. since its HVAC any breakdown involves the whole HVAC unit. you're warrantied beyond 15 years by now. not sure about the lemon law. you could go professional route with a lawyer, adding legal bills to your claims.

Did it come with Sear "Satisfaction Gaurenteed"?

I have had plenty of problems with Sears. I wouldn't even buy a blouse from them again. Their customer service is non-existent. Hopefully they will somedayfile for bankrupsy. The sooner the better.

I would and have determined who is on the board of directors and would send them a letter about your experience. You should be able to go to the sears web page, and look up finacial info, which should give you the info you need.