Review my resume. Employers/ Hiring directors. I am looking for a job and need help on my resume.?

What do I need to add or delete from this?
Ps. I am in Southern Cali- Inland Empire if you are hiring....

American Home Mortgage 鈥?Riverside, CA
Office Assistant/ Operations
May 20, 2003 to Apr 1, 2005
Responsibilities
~Notary public
~ Excellent customer service
~ Office support. I
~ Maintained and managed an excellent records and database
~ Created and modified Excel spreadsheets.
~ Implemented a new record keeping system
~ Created marketing material and PowerPoint Presentations.
~ Telephone including a multiple line switchboard.
~ Schedule maintenance
~ Shipping, receiving, and distribution
~ Facility and stockroom maintenance.
~ Created invoices and maintained Accounts Payable, Accounts Receivable and accepted and processed payments.

Kaiser Permanente Foundation Health Plan - Corona, CA
Member Services Representative
Jun 1, 2001 to Apr 30, 2002 Responsibilities
~ Worked in a union partnership
~ Provided office support and implemented problem solving skills.
~ Assisted Kaiser Members by giving them accurate information. I discussed their problems and helped them resolve complaints.
~ Call center
~ Handled a heavy volume of phone calls with poise and respect for my clients, customer, and the company I worked for.
~ Kept orderly, accurate notes and records.

Use the same tense throughout the entire document.

Do not repeat same skills from job to job even if you performed them-find new skills to list so the employers get the most from the document.

Keep it to one page.

Have references available and make sure to call them. Have examples ready of the things you did-especially the software system and anything you created. Have a portfolio with those things available if you are called for an interview.

It's all about presentation and addressing 'what can you do for me'....this fact sheet doesn't do anything. You need to think of examples where your skills/abilities actually did effect an outcome. (Don't lie....express the truth positively.) Don't tell me what you have done, tell me what you did that effectively improved the business of your employer. To the extent possible use numbers.GO FOR IT CONFIDENTLY>>>>>>>CONFIDENTLY!

Hey, resume making is a very crucial process for everyone who is serious about his/her career!

I would suggest you take some professional help..and who says that it has to cost any money?

Here is what I have used to get awesome results in my professional life!

MS word has inbuilt resume templates for making your resume. You can also follow the step-by-step instruction to make your free resume, using the resume builder provided with MS office. Resume styles differ according to profession, and sources of sample resumes are available at-

http://www.pcworkathome.in/resume.html

I was just playing around with this website: http://www.executiveblueprints.com and cracked the login and password. They have a few templates you can look at. Try it out:

Login: guest
Pswd: exec