Bad service by Harvey Norman, where to complain?

I had my photos developed at Harvey Norman Cleveland, Queensland. After I paid $4.65, I was told the photos would be ready in one hour. I came back one hour later, only to be told that the photos had not been printed and I should come back next day. I came back next day and was told that the photos were still not printed. In the afternoon, I received a call from Harvey Norman. The staff told me that their computer system went down and all images stored were lost. In other words, my photos could not be printed. The staff asked me to either visit the store again to have the photos printed or to bring in the receipt for a refund. I told her it would cost me more in petrol to drive to the store and have the $4.65 refund. I had travelled three times to the store only to be disappointed every time. And for $4.65, I need to travel to Harvey Norman again? I tried to find their head office contact to lodge a complain but none is availabe on their website. How convenient!

Toy world is the same - you can not get through to a head office as it's all franchised.
My suggestion is to go through the Consumer affairs or Office of Fair Trading - I use the one in Qld, not sure what your state is.. but look at http://www.fairtrading.qld.gov.au/oft/of...

These sites usually have a form online you can fill out or just ring them up. I've found them helpful even if it's just for advice or going through the whole complaint process. they deal with the complaint for you on your behalf.

Good Luck.

There are Harvey Normans in Australia! They are only in Ireland a year or so. By virtue of it's name alone I would never go to their stores. I hate their television adverts, especially the 'Go, Harvey, Go' - in a loud English accent! Sorry, I'm not answering your question - just letting off steam.

Here is their Australian website:
www.harveynorman.com.au


And, their corporate headquarters:
Registered Office
A1 Richmond Road
Homebush West NSW 2140
Ph: 02 9201 6111
Fax: 02 9201 6250