Sears Canada Complaints?

We bought a flat top range, fridge and microwave from Sears Canada in August 2007. My bill came to $6,000.

In September 2007, we noticed stains and scratches appearing on the flat top range. We only use top of the line pots and pans and use the approved cleaning products.

We called Sears to ask if a new top or range could be delivered. Assuming because it was only a month old we'd get the service we deserved. We've purchase several other appliances in the past and have always used Sears as our #1 appliance retailer.

We contacted Sears and spoke with the saleman who sold use our new appliances. He advised that a new range would be delivered to us as it was under warranty. Here we are 4 months later, 6 un-returned phone calls later and no new range.

Today, we spoke with our salesman again, only after contacting his manager. He advised that we would have to contact the head office for service on our range.

I'm sorry that you are having such troubles.
I went looking and came up with all of these consumer complaints about Sears.
http://ca.search.yahoo.com/search?p=sear...
I know that doesn't help you with your problem. But it seems that Sears doesn't care.
Call the manager again and get the phone number and address for the head office and the managers name, etc.
Then write a letter of complaint. It might take awhile.
here are a couple of websites that tell you how to effectively write your complaint letter
http://elc.polyu.edu.hk/cill/eiw/complai...
http://www.infoplease.com/ipa/A0002121.h...
good luck