I applied online Monday, attended a 'hiring event' and was offered a job as a sales consultant for ATT/Cingular. It pays $12/hour plus commission.
I'm 18 and starting college, and it seems a bit too good to be true. I want to major in business and feel I could be an excellent sales person, but I read that you must meet a certain sales quota. Is this easy to do or could I easily be fired?
I also received a call from Verizon today, wanting to set up an interview.
Does anyone work at either of these stores?
I'm just concerned because it seems like I was hired too fast and the interview was held at an ATT hiring event in a conference room at a nice hotel. There were quite a few people and I'm just wondering why they are hiring so many people.
Could someone please tell me what the catch is to this? I was with Cingular-AT&T the pressure is brutal... They have huge billing issues and that make a retail rep crazy helping a customer with their account issues instead of selling.
It's all numbers and just numbers there are no addaboys for doing what is right. Make sure that you stay on your supervisor's good side, they can and will play with the numbers if they want to get rid of you.
Make sure that you get a good store with plenty of business or you will find your stay to be 4-6 month if that. Almost forgot their reps are making less today per activation than ever. Still it is a much better gig than working at McDonalds....
Good Luck....... My best friend works for Sprint, she have been working there for two years, and she loves it.
We both started working in retail (at the mall) about 8 years ago, so first sales experience is a plus, and your must be a people person, have patience because you are not always going to make that sale once you get a customer. But Sprint, Verizon and all those other phone companies always need sales people. Their turnaround time for keeping employees is not good. Once you are in the door you can easily move around. So starting at the bottom is basic. But the commission is no joke. She makes good money in commission, not to mention her hourly pay. Just try it to get the sales experience if you don't have any. Ok...so there is a lot you've asked so I'm sure this will be long but here goes..
First off I don't work for either of the companies however i have worked for a different cell phone company in their sales department and I have an aunt who works for at&t in their sales dept. She said they are actually a pretty good place to work for..now just like any job the expect you to be on time and do your work and not lollygag around. If you've never worked in a call center before which it sounds like you haven't just be on time for everything your two breaks your lunch and when you come in... always take your lunch/breaks on time. and whatever you do stay away from people that gossip..your a professional there is no time at work for that stupid crap its distracting. Also you mentioned making sales quota if you do your job you will not have a problem with this at all you have to think of three main things here first off THEY(AND I MEAN THE CUSTOMER) are calling you wanting to buy something...that means that the job is half way done for you already. Second don't be afraid to ask someone if they want something... You're not twisting there arm to buy it your not lying to them and trying to sell something they dont need all your doing is making an offer to the customer it is up to them on what they want to do with it. I never hurts to offer!!! Last the reason they hire so quick is something that is called TURNOVER RATE... all call centers i dont care where they are what company they are..have a high turnover rate customer service and sales are two things in life that some people just cannot do..actually alot of people cannot do well anyways. which causes them to either hate their job so bad they just quit..or dont do a good job and goof off and get fired. As long as you just follow the rules everything will be just fine for you TRUST ME! anymore questions just ask I was a store manager for Verizon for several years, and while the hourly pay is good, the commission is excellent, and the benefits are really good, know that the stress levels working for Verizon Wireless in sales are extremely intense.
The quotas (number of new service plans, upgrades - re-signing a customer to another 2 yr. contract, data sales, and accessory sales) are really, really high and there's a ton of pressure.
If you work well under pressure and can handle stress well and like getting really good paychecks - go for it! If not, find another line of work. |
