This air force base's incompetent finance office employees..?

We recently moved here over a month ago, put in for our DLA (Dislocation Allowance) the first week we were here, they told us it would take 1-2 weeks to process. 2 1/2 weeks later when my husband went to check the status the paperwork hadn't even been turned in--it'd been sitting in the office the entire time. The manager apologized profusely and told him that employee would be dealt with accordingly. He then re-applied for the DLA and travel expense (for myself and baby driving here) and was told it would be expedited, and would take 3-5 days to process. It's been almost two weeks. Yesterday he went up there in the morning and they told him to come back that afternoon; he did, they called whatever base handles these things, and they said their systems were down. "Come back tomorrow," she told him. Today there is a sign on the door that says "We are closed, please call or email for immediate assistance." How convenient that there is no e-mail address or phone number listed anywhere.

The lady must have known they would be closed all day today, as the sign was there before 7 am, when they open up. What the hell?? They are rude and clearly incompetent; they make us feel like we are a nuisance when all we are doing is trying to get our DLA, which is totally entitled to us. This is our first home and on his E2 pay we cannot afford to purchase furniture and appliances out of his checks. We don't even have a microwave right now--or a couch, let alone any other furniture. The movers lost 1/2 of our daughter's crib, so she has been sleeping on the floor or with us since we got here. Is there anything we can do? Surely these employees must report to someone--I am new to the army, so I have no clue where to go from here. All I know is we are sick of their complete inability to do their jobs. Help!

You are Army but you are at an Air Force Base?
Which Air Force base?
and the other poster was wrong when he said your husband's commander doesn't want to help. He/She/It does want to help, they need to know. Your husband can't focus on his responsiblities if he is worried about money.
If its an Air Force Finance office, please post the name of the base and I'll find somebody for you.

EDIT: Please call Finance tomorrow and ask for MSgt Forest. If he's not available for any reason, ask for Major Cristofori. If he's not available, please repost.

You need to get help in your dealings with this office, but like you , I hesitate to go to your spouse's commanding officer. This is personal and they deal only in the professional.

You are not alone, however. Contact the base chaplain, and even the Red Cross for help in communicating with these people. Don't let their attitude get to do you.

he needs to contact dfas..i think is what it is..the actual finance office for the military and i can tell you its not at goodfellow afb..its in one central location..he should be able to look it up..you need to file a claim with the movers over the lost crib parts...and for the record there have been problems with computers lately on our base and we are in south georgia..but when my husband recently had problems with an old debt from four years ago...that wasnt a debt ...long story..he had to actually call the dfas? to get it taken care of the people on base in finance now really are just window dressing and dont actually do anything.....good luck