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What would you consider a good refund on a ripped seamless paper backdrop? |
so, i just got my very first seamless paper background.. Its savage brand, in almond. got the 107'' by 12 yd one... it was shipped from the company and arrived at my house yesterday, today i brought it to my studio, and opened it up, and there is a tear about 6 feet long up the side. the backside was taped over teh tear like they knew there was a tear, taped it and mailed itanyway... my shoot that i bought this for, is Tuesday {a womens health night=--- complete with makeovers and "model" style photos...}theres not time to ship itback... when i called theyre only options were, send it back {on my dime not theyres} and they would send me a replacement, or give me $10 back on my credit card.... To me that would be COMPLETELY unacceptable! If you can't get what you want from the customer service rep- keep insiting and talking to a manager/supervisor- keep working your way up until you get what you want. They should overnight you a brand new one- and pay the shipping to take the old one back. $10 is an insult. I would talk to a supervisor and explain your problem- making sure to emphasize it was done before it was shipping and it's THEIR FAULT- and they can incure the charges of getting you one that is CORRECT on time to you and at THEIR EXPENSE! The shipper is usually responsible for the damage. There is a possibility that the shipper did the "repair", but it is hard to know what actually happened. Actually you lost about $8 worth of paper, so $10 is fair. |
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