DSL Trivia for my homework. Please be professional.?

Mark is calling technical support for assistance with his internet connection. He explains that the "DSL" light on his DSL modem is blinking. Describe how you would handle the situation.

Sorry, but it depends on the DSL modem.

With the ones I have experience with, I would run a line test first to make sure that there was no noise on the line, if that passed, I would have them check to make sure filters were installed on every device except the modem (including answering machines and alarm systems)

"This is a normal situation, showing that the connection is active. Don't be concerned."
<mutter to self "Great Maker, why do I always get these calls?">

It blinks whenever thee is traffic or communications passing Thru the modem.
Why do you keep asking all these pop quizes?

wrong number. = P

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