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How would you handle this in the job work place? legal advise? |
A little after 4pm Sunday, May 4th at Merchants Tire store #345, I brought in an Infiniti SUV in order to perform a flat repair on the vehicle. Once lifting the vehicle up by means of a floor jack, I was about to remove the lug nuts when I realized the sockets owned by the store did not fit the lug nuts properly and left slack, which could lead to 鈥渟tripping鈥?of the lug nuts. I then approached the store manager (near the Service Manager desk), Mark, in order to see if we had received any new metric impact sockets over the last couple of days, as I had been off. Mark said that we had not and then asked how much a new socket would be. I informed him that I did not know, but needed a socket in order remove the rim and tire, to which he replied to use a tech鈥檚 socket. If Mark is the store manager, he must report to a regional manager or somebody. I would call them. A business can't afford to have store managers flying off the handle like that, especially where customers can see. You handled the situation correctly. You didn't provoke him further and as an added bonus, you have Anthony as a witness to Mark's hostility. |
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