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Did I get screwed over with online shopping? |
I ordered a spare RockBand guitar from a Yahoo! supported online store, VivaZone.com. It was on sale for $37.99, and with shipping, it came out to $51.01, which is considerably cheaper than other guitars. I received the guitar promptly, but only to find out the whammy bar was completely defective, and the strum bar was so loose it only caught half the notes strummed. I tried contacting the return department of VivaZone.com, only to find out the domain is permanently denying any emails. When clicking on a link directly from VivaZone.com to take me to customer service, I get a bad 404 request, showing me the site is not working. I tried calling the number, 213-257-5877, only to get a disconnected signal. I also wanted to add that the guitar I ordered was only found from a Google search of "Rock Star Elite Wireless PS2". It takes me to the right product and everything, I got the right guitar, but if you try to find this same guitar directly from the site, it's not listed at all. Only the official RockBand accessories are available. Even a search of the entire VivaZone.com site for "Rock Star Elite" will not return any results. Shady much? It doesn't sound like you'll be able to recover your money back, contact your local Better Business Bureau and file a complaint, meanwhile keep trying to contact/ i'm sorry to hear about your problem. you do have the right to get your money back from a defective product. you should continue contacting the site and maybe you'll have more luck next time. |
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