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Should fast food establishments get rid of drive-thrus? |
From a business and customer service standpoint, I think drive-thrus are horrible. As a manager of a fast-casual establishment, I find that it ends up costing more money in the long run in labor and makes people wait too long. One person that gets one hamburger or a drink has to wait for the person that ordered 4 or 5 value meals. I notice the smart regulars at my place stop going through the drive-thru. I know about all that pulling ahead stuff, but honestly, that defeats the point and can only go so far. I have never worked at a fast food restaurant. I do know that the drive thru serves as convenience. Convenience for say a mother with a van load of kids that if went inside would be all over the place. Altho not every drive thru is quick its supposed to serve as a time saver. They wont get rid of the drive thru simply because of competition. Competition is what started the drive thru. McDonald's started one then other businesses saw a competitive opportunity an took it. As a customer, i love drive thrus. There are occasional times where the line takes forever, but most of the time i find them to be very speedy. I love drive thrus, i never go inside to order unless i am going to eat with friends. No, they make money with it, otherwise they would not continue to exist. I think we should keep drive thrus. They can be very convenient like someone else said. The lines aren't always long. What I do if I'm in a hurry is check out the drive thru first. If the line of cars is short, i& |
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