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How can I ensure the success of a call center business? |
I and a number of my friends pool together our resources to put up a call center business. What should we do to ensure its success? I think you should first consult with those who already have a running call center. Ask them for advice and tips. You can also seek the assistance of businessmen who are engage in this type of investment. Hire people who speak English as a first language. Don't hire staff with indian accents because they will automatically be hung up on. And don't do it in Australia because we have a DO NOT CALL register and it is illegal to call registered phone numbers, like me : ) |
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