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How deep is the penetration of VOIP into corporate call centers? |
Can anyone point me to a location where there is a topology diagram for implementing a VOIP solution for a business? The penetration of VoIP into Call Centers is only beginning. The smart ones have already started using it for cost reductions especially firms that use Call Centers overseas. Calls can be routed back to the US over data lines instead of having to traverse the PSTN. What type of solution are you looking for: FREE or Enterprise Strength? FREE would be an Asterisk based solution which is a nightmare to manage, but it's FREE and for enterprise strength, Cisco is the only way to go. Need a solution? Can implement one for tyou for less that 10,000 K |
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