Where can i Find legal advise to make a complaint i feel like me rights as a customer have been violated?

i bought this furniture from this company in hanford, ca. i bought under credit in march 6 of this year, and the problem know is that they are charging me now for somethind i haven't got yet. i bought my whole bedroom set, and a kid's bunk bed and a entertainmet center. the firts time they delivered my furniture, is was a messed and i took some pictured of how destroid the furniture was so i went back and complaint. they only chage my bedroom set and the bunk beds and told me that they had already order another entertainment center couse they saw how the one they had delivered me was. i got all this stuff no payments and interest until 2010. know this people is chaging for all this furniture and i still haven't got all my furniture. i'm missing a entertainment center.i do not know what to do . my brother told me called "better business bareu" to see what they could for me. is this true? can somebody help and give me phone number where i can called. Please! Thank You.

Yes. You can file compalint with Better Business Bureau (BBB). Visit their site and then you can put in business name and other details about what happened.

They will try to 'mediate'. However, they can not force business to make any type of monetory / non-monetory reimbursement to you. In the worst case scenario, if business doesn't respond, BBB will flag the business as 'bad' ... but thats it.

If you really think you have case, you can file complaint in 'small claims court' of appropriate county (I think it is King's county). This is where actual lawyers and judges sit and hear the case and try to come up with fair settlement.

Good luck.