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Why would a big MNC company still choose to turn a blind eye towards good customer service? |
After a few years of working as customer service in my current company, I have lost a big chunk of confidence in the brand name and the related products cos of the empty promises they make. It's very obvious that the company is taking us for granted. On the other hand, the marketing dept is doing a good job in pulling wool over customers' eyes. So the customers expect a lot of support and service from us. When the rubber means the road, where promises can't be met not because we are not skillful enough but we do not have the goods, both customers and customer service reps feel the stress. I've given feedback but still, this has not been addressed. Every quarter we have staff meetings and all they talk abt is how to save costs and sell more. They seem to have no clue that if they can provide good service, there will be a recurring effect cos customers would actually come back for more!!! Makes me mad that such a simple business logic is often ignored. I totally agree with you. companies must show the customer more respect. You should be in charge of the company:-) |
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