Should the customer's addr be included in formal letter sent via E-mail?

I work at a company where we send a pre-formatted Welcome Letter (welcoming the customer to our services). Sometimes we send this letter via snail-mail and sometimes via E-mail. Some say that because it's being sent via E-mail it doesn't need the customer's address on the top left as the regular mailed letter would. I need opinions from people who know about business writing. Thanks!

I wouldn't send a formal letter through email, but if you must, I would not include their address--just their email address.

Just like when you send a fax, you put the customer's fax number on it, not their address.

You should address the letter to the destination: a home address if using US mail, an email address if using email, and a fax number if sending via fax.

No, physical address should not be included in an email, unless the letter is written in a separate attachment such as in a Word Doc.

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