What do you think of this complaint letter, to harsh?!?

I am writing this letter to you to express my feelings about my experience with your company. I received services on Tuesday March the 4th with Faith . My appointment was scheduled for 6 p.m and the massage started at 6:10 (I am confident of this time because I set my cell phone timer) and my massage ended at 7:18. The problem is that I paid $100 for a 90 minuet massage and only received 68 minuets; I was in my car at 7:28. Faith was very sweet and Informative but that leads me to another complaint, she talked during the entire massage (asking me very sweet questions about my little girl and crazy life) and often stops massaging as she talked. I must admit parts of the massage where very good but other parts of the massage weren鈥檛 even a massage they where just time fillers that didn鈥檛 even fill the full 90 minuets.To avoid conflict I decided not to dispute with faith but took her card and the brochure and decided to address the situation with you the owner or manager.
I feel jipped at this moment and more tense and stress than when I walked in your establishment. I鈥檓 writing looking to give an opportunity to rectify the service. It is my intention to report to the better business burro, spa finder and, A.B.M.P, and local business blogs if the situation is not address in a timely manor. Thank you for you time

It was a gift from a loved one who appreciates the hard work i do and felt I needed the massage.

A couple of points. I doubt that a "90 minute" massage is intended to be literally 90 minutes of massage. That would mean arriving earlier to prepare and also a few minutes later afterwards. However, that not withstanding, your 68 minutes fell 22 minutes short which is an unacceptable at almost 33% no service.
It may have been due to your being a "gift card" status recipient, though that SHOULD NOT make any difference.

I recall yrs ago when I worked for an auto dealership, the car owners that purchased extended warranties, were treated only AFTER the cash-paying customers. The reasoning was that the dealership ALREADY had the extended warranty money (as it was already purchased), but they didn't already have the cash paying customers' money, so it would behoove the service dept. to put the "cash payers" in the front of the line.
Could be the same in your case....hope not.

I don't think threatening to go to the Better Business Bureau would accomplish anything on your behalf (but I could be wrong). It depends on what your goal is by your complaining.

Do you feel Faith intentionally cheated you of 20 minutes? Or do you feel she was just negligent?
Would, perhaps, getting a free 20 minute massage remedy your problem?
If not, what do you hope to gain by lodging a complaint to the BBB?
And if you did report them, what would that accomplish? Would you follow up by scheduling another massage to see if they've addressed the issue?

Lotsa questions!
If it would make you feel better to somehow communicate your dissatisfaction directly to the company, I would do so in a "brief, but unemotional" letter or e-mail; and perhaps leave them a number at which they can contact you.

Simply state the pertinent facts (i.e. scheduled date & time, BRIEF description of what happened during massage, and time of completion). Then state your disappointment as to the abrupt ending to an otherwise enjoyable experience, and that you feel slighted by this and that you feel you didn't get your money's worth.
Without threatening them, let them know you are open to suggestions, and ask them to suggest a remedy that would satisfy both parties

Anymore than that, I feel, would be unnecessary.
That's how I would handle this. Good luck in whichever way you opt!

other than the typing errors, it is fine.....not too harsh. Though you could have better dealt with it by telling faith that you have a 90 minute massage, not 60.....and then have talked to the manager about her insessant talking.....I don't think it is unreasonable for her to have merely forgotten how long your appointment was....most would be an hour....further, now she risks getting in trouble for something that could have easily been handled at the time......the letter needs to be re-worded a bit--you don't say 'jipped' in a formal letter if you want to sound mature....and you have a ton of typos, but otherwise send it...good luck!

Be thankful you have $100 to blow on yourself. Most of us choose to feed our children or pay our bills rather than spend money frivolously.

I would talk to Faith about the issue before you talk to her superiors about it. I would ask her for a refund for 3/4 the amount you paid because you didn't get a full massage when you were there and also it was cut short. If she doesn't help you with your problem then I would write the complaint letter. Just make sure that you are firm and not mad when you are talking to her.

Yes some spelling issues- it is a little harsh at the end. Ask first if you can work it out with them by receiving a store credit. Don't threaten to report them unless you are unable to come to any agreement. You did get partial service, after all.

not too harsh, but it needs some editing. i think you should talk to faith before going straight to the owner. always try to rectify the situation directly before going over everyone's head. doing it this way just makes it look like you want a dispute in order to get something free or you just like to complain. don't send this letter yet. go back to the salon and talk to them first. more than likely, the problem will be resolved there. if not, then go to the owner. next time, don't pay the money until you get your full time. you should have said something then.

not to harsh, however if you paid for 90 minutes then why did you get up and walk out

I guess you could ask for the remaining time with another massage or ask for money back. but next time speak up and if your not getting the service you are paying for don't wait till you get home and write a letter.

FYI, you never have small talk when your paying by the hour

Hi. Make sure you "spell check" before you send it.

It's "minutes".....not "minuets." There are other errors as well.

Anyway, I like the letter until the last few sentences. I would leave that out. To be honest, I have had many massages myself. Most massage therapists rent space from a salon or spa. They are independent. I do think it is a good idea to send the letter to the business (the salon or spa), but I would leave the threats out. Wait to see if you get a free massage from Faith (either by her calling you directly or sending you a coupon in the mail) before you go to the Better Business Bureau or the other organizations. I think that is a little harsh.

Good letter its straight to the point, you paid for a service and did not get all of your service, they should give your money back or give you a free massage

I think what you said is fine, if that is the way the situation occurred. I hope you get a satisfactory result.

There is nothing wrong in complaining about services received or goods received. You should have talked with Faith about the time. If her talking bothered you, you should have told her upfront.

Please use correct spelling and grammar. It gets results faster. This letter looks like it is written by someone who is uneducated and looking to complain. Use of words like "jipped" is not business-like. Never threaten by stating you are going to report to all the agencies you mentioned. This usually puts the addressee on the defensive. He/she is unaware of the situation and has to have a chance to rectify the matter.

I think you've got a point. I'd take out the part about feeling "jipped". Don't threaten them with action about your reporting them to all the world just yet. Tell them exactly what you want. A free hour of massage? Your money back? Give them some room to make amends.

P.S. Also properly spell and punctuate (and use paragraphs).

Make sure you correct all the misspelled words and punctuation errors, before sending your letter. You have all the right to complain whenever you don't get the service that was promised by the business or company. I don't think your letter is harsh at all.

I very rarely comment on the numerous spelling errors I see online. I just assume most writers on here and other venues are children or illiterate, and either can't help it or just don't care.
But you appear to be a grown woman of some means and so i feel I must comment (and it's relevant to your question.)

I put myself (figuratively) into the shoes of the business owner; I imagined him reading your letter of complaint...
I pictured the owner laughing about your desired "minuets"
(This is a minuet: http://tinyurl.com/226kbe it's also a dance in 3/4 time)
And the reference to the "better business burro," I almost fell off my chair! I just imagined you complaining to these guys! (http://tinyurl.com/2bhqp6)
Where exactly is the "Timely Manor?" and why should something be addressed in it?

So to answer your initial question, is it "To" harsh (I assume you wanted to know if it was 'Too' harsh?) No, it was funny as all get-out! I laughed. And I imagine the business owner, assuming he was literate, would laugh as well.
That is hardly the reaction you desired.

A spell checker wouldn't have helped because all the words your wrote that caused such a reaction to my funny bone were spelled correctly but were used incorrectly in context to your letter of complaint.

I hope in the future you can find someone willing to proofread any of your subsequent letters.

Well, to begin with, it is not a letter of complaint, but one of endearment, 'sweet?' no, no, no, never put that into a letter of complaint. Ensure your punctuation is correct. Spelling, Gypped, not jipped, bureau, not burro, that is a cross between a horse and a donkey, minute, not minuet, that is a piece of music and finally manner, not manor, that is a large country house. overall good, correct the bits and send it.

reporting them to the BBB is a laugh because they probably belong to the BBB and the BBB will merely send your letter to that company to respond, the BBB will do nothing else. I think the last part about turning them in should be left for a later letter. Wait for them to respond first. And, I think your complaint should be with your feet. If you're not satisfied with their service just don't go back.