What are some good Q&A's for a enrty level job?

I hate this part of getting a job and can never seem to pass a good job interview. Questions like "tell my a good customer service experience" and "how would you handle an irate customer". How do you answer these questions and others like 'em?

Always pause after a question is asked. Stop and THINK! The interviewer appreciates this and knows that you're not "rehearsed" and ready for the interview.

If it's true, say things like, "I really enjoy working with people. I like to help answer their questions and solve their problems. In fact, I feel good when some one is upset about a problem and I help them fix it or understand policies, etc." Let them know that you feel better at the end of the day when you've made some one that was originally very angry, calm down and understand or at least feel better about whatever the problem. "....Heck, even occasionally they leave smiling/laughing"

Don't forget the inevidable question, "What do you feel are your weaknesses or What don't you like about yourself?" To that, I would recommend you find a quality and somehow make it a negative. (Don't forget to pause for a long time on this one...no one ever likes answering this question and usually has to think a long time). Try, "Well, I sometimes am WAY to hard on myself if I make a mistake! If I make a mistake on the job, I definitely learn from it because I will correct it right away and, from then on for a while, double and triple check my work so that it doesn't happen again!" Or, if it's a public relations job, you could say something like, "Oh, I'd have to say that because I enjoy working with people so much, I sometimes find myself relating to their problem and explaining how I understand why they are so upset. The bad part is, I wind up talking to them a little too long. Everyone tells me I'm outgoing and that I'm a people person. I laugh it off as them saying I talk too much!"

They'll like hearing these things because these are actually good qualities that they'll like but can see how you might not like them about yourself. They want people like that!

Good luck!

Think of a restaurant or hotel or store that you have been to where they screwed up and then fixed it. They fixed it so well that you would now recommend it to other people because they provided such great customer service. What did they do to fix it and how did you feel. Irate customers first need to be calmed down. Agree with them and be humble. "You are right we dropped the ball and screwed up. What I can do to make things better? If this were a perfect world and I was the owner of the company what could I do to fix our mistake?"

you answer them by personal experience.. if they ask you "what is a good way you showed good customer service" tell them a short story about a way you made a customer feel really good, as it goes for the handling an erratic customer, you just need to calm yourself down and have a friendly time in the interview.

They basically want to hear you say how you'll keep your cool and not run for a manager every time a customer is a pain in the butt.
"I listen carefully to exactly what is upsetting the customer, and then do my best to satisfy their complaint within the guidelines of company policy."
If you don't have any real stories, just make up some b.s. about how a customer came in to the company you worked for all pissed off and you helped them.