What's wrong with Digitel's Internet service?

I've been a subscriber since August last year, and until lately had few complaints. But recently I would always lose my Internet connection, and it won't come back for days at a time. I've tried calling their hotline, but they always give me the rigamarole that they "don't have any reports of any trouble from [their] technical department," then they ask how their crews could find our house in our neck in the woods here in Cavite, but nobody shows up.

Right now I have to do my grad-school work from an Internet cafe in our subdivision, and it's a real hassle. It's frustrating not to get any straight answers from Digitel on what's wrong, and even more frustrating that no one really seems to be responding to my complaints.

Does anyone out there have any inside dirt on what's going on inside Digitel?

In any case, I've made up my mind that after our one-year contract with them expires, we'll be switching to another Internet provider.

My uncle owns an internet shop in Pampanga and uses Digitel and he doesn't have any problems.

If the call center can't help you, you can visit any of their branches or any below.

You may also demand that Digitel cancel your contract due to non service. Legally, the company cannot hold you liable for pre-termination if they can't provide the service you purchase from them.

Head Office:
(URC Compound)
110 E. Rodriguez Jr. Ave. Bagumbayan,
1110 Quezon City
Phone: +63 (2) 397-8888

Branches in Cavite
http://home.digitelone.com/customer/cent...

CAvite???????????????????? Digitel??????????? F *** word Man. sorry to use that word. in Cavite Digtel and Globe same... everyday i called there customer services and start with F*** word. without that word there field engr. wil not shown up there faces to your location. For my those F*** words they adjusted my bills every months.. try and try and try your F***i n g words ...

digiter is run by high school students doing it as a school project. you can't really expect much from people who don't know what they're doing. at least they are not as arrogant as pldt linemen who are as dumb as digitel but act like wise guys.

Am not sure what's wrong with DIGITEL, but in Cavite, even the PLDT line from Cavite to Makati has gone down last weekend and this is for a TIER customer - leased bulk line.

I would think that the roadway constructions in SSH has possibly cut some lines.

Another possibility is on the number of users on your server, which could have gone up more than the allowed number (due to cheaper cost), and the line with the noisier signals could get dropped automatically. This is similar to how DIGITEL operates their SUN Network.

A formal letter of complaint, on triplicate form, faxed, and registered mail to the customer service would be the first step in dealing with DIGITEL. Then follow up consistently until you get a good service.